Shipping
Can I have a tracking number?
Currently only on the orders from USA and Puerto Rico we can guarantee a tracking number. If your shipping address is in these countries and you see no tracking number sent to you after the order being shipped, drop us an email. We can promptly fix that for you if you let us know!
When will my order arrive?
After the processing time is done, we will ship your goods. If you live in the US or Canada it will take approximately 8 – 15 days or more during peak times. If it is International it will take approximately 2 – 8 weeks, or more during peak times.
We are a two coffee lovers team + fur babies Lulu, Cocoa and Pixel, so we can only work as fast as our hands and paws will let us! 🐶🐱🐶
How long do you take to process my order?
Because we are a “made to order” little store, our processing time, from the moment you order, is 5 – 12 business days (business days are from Monday to Friday only).
Do you ship internationally?
Yes! Coffee Bean Paper ships internationally. ✈️
How is my order packaged?
All of your orders, that include only sticker sheets, will be shipped in a strong and durable rigid envelope to protect your goodies. 📦 Others may be sent on boxes as needed.
Do physical freebies get sent on digital orders?
Physical freebies will not be sent for digital only purchases.
Payments
What method of payments do you accept?
At the moment, we are accepting: Afterpay, Klarna, Affirm, PayPal , Apple Pay, Google Pay and Credit Cards💳
Some of these payment methods require a minimum order amount or a supported buyer location to be available for use. Some, like Klarna, can be used to create a One-Time Credit Card to use on checkout without direct Klarna support in your location.
How much will my customs fees be, if applicable?
Customs fees vary country to country so ,if you think you can be charged with a customs fee, get in touch with your local customs office to find out BEFORE making an order.
We legally have to record the correct amount on our customs forms (or we can be fined) so this means we can’t state your order as a gift to bypass this. 📮
Orders
Do you do custom orders?
We are not accommodating custom orders at the moment. Sorry love! 😘
How do you process orders?
Orders will be processed in the order they were received. I want your order experience to be perfect. 🥰
Can I give you ideas on what would I love to see in your store?
Absolutely! We would love to hear your ideas. Please send us a happy note at: [email protected]
Can I cancel my order?
All of our sales are FINAL. So, unfortunately you will not be able to cancel your order. Digital Items & items on sale are not eligible for refund or cancellation.
Oh no! I put the wrong address, now what? 😲
If you notice an error after you have placed your order, please contact us immediately by email. Email is [email protected].
If your shipping label has already been created and paid for, you will be required to cover the costs to create a new shipping label and applicable shipping costs, if these changed towards the new location.
If your order has already been shipped, you will need to wait for the order to be returned to us and you will be responsible for the additional shipping charge.
I received the wrong item, now what?
Please contact us at: [email protected] (with the order number) and we will be glad to help you.
Note: Unless it’s an error on my part, items are non-refundable and non-returnable.
I did not receive my order or it came damaged, now what?
Unfortunately Coffee Bean Paper is not responsible for any packages that are lost or damage once the goodies shipped from our little store. If you have not received your goodies, please give at least 30 days after the order shipped for USPS to work their stuff and hopefully show any movement from their part.
You may be able to get your package moving by requesting ’email and text updates’ from the USPS website tracking page. In most cases, this is the best way to get them tracking again.
In any case, please drop us an email with the order number. We’ll kindly assist you! Or send Lulú to get your mail! 🐶
How much time is needed for processing my order?
Our current processing time is between 5-12 business days.
If you have a set deadline for an order, feel free to drop us an email before placing it to make sure if we can get it out on time! 🔀
Sales and Promotions
Do you have any coupon codes?
All coupon codes and promotions are posted on our Instagram. If you do not see anything regarding sales or promotions in our recent posts, then there are no current coupon codes or promotions currently running.
Unused coupons during a sale?
If ordering during a sale/time specific sale & the sale code is not used at the time of order, orders will not be cancelled and/or refunded so a new order can be placed using the coupon code.
A little more…
Which is the size of each sticker and how many are on the sticker sheet?
We provide a clear photo for each product displaying the entire sheet so you are able to see the amount of stickers included per sheet.
Also, in each product page, there is a guide on the product size/materials. Make sure to check them out.
If you need the exact size of a specific sticker, send a message our way and we will help you out. 📐
Troubleshooting
Why am I not receiving your emails?
If this is your first time ordering, your order confirmation email might go to your SPAM or JUNK folder. To avoid this, please make sure to add [email protected] to your email address book or as a safe sender in your email client or web based email account.
Also, your email subscription preferences may need an update. Get back on the list clicking here: Subscribe
You also have 24/7 access to update your account by visiting My Account on the top of any page in our website.
